Return & Refund Policy

At AKK Platinum Installations, we are committed to delivering high-quality products and a seamless customer experience. This policy outlines all conditions for returns, refunds, exchanges, and cancellations.

1. General Return Eligibility

• Returns must be requested within 30 days of delivery
• Items must be unused, uninstalled, and in original packaging
• Must include all parts, accessories, and documentation
• Item must be in resellable condition
• Proof of purchase is required

2. Inspection & Condition

All returns are inspected upon arrival. We may:

• Deny returns showing signs of use or installation
• Apply a restocking fee up to 25%
• Issue partial refunds for incomplete or damaged returns

3. Non-Returnable Items

• Installed or used products
• Custom or special-order items
• Clearance or final sale items
• Products damaged due to misuse or improper installation
• Items returned after 30 days

4. Return Authorization (RMA)

All returns require prior approval.

1. Email info.support@akkinstallations.com
2. Provide your order number, reason for return, and photos if applicable
3. Receive your RMA number and return instructions

5. Return Shipping

• Customers are responsible for return shipping unless the item is defective or incorrect
• Shipping fees are non-refundable
• Use a trackable shipping method
• AKK is not responsible for lost or damaged returns

6. Damaged or Incorrect Items

Report issues within 48 hours of delivery.

• Email photos and order details to info.support@akkinstallations.com
• We will replace or refund at no additional cost if verified

7. Refunds

• Processed after inspection (3-5 business days)
• Issued to original payment method
• Allow 5-10 business days for bank processing

8. Partial Refunds

Partial refunds may apply if items are returned:

• Damaged
• Missing components
• Not in original condition

9. Exchanges

Exchanges are available only for:

• Defective items
• Damaged items
• Incorrect shipments

10. Order Cancellations

• Cancel within 24 hours for a full refund
• After 24 hours, orders may already be processed or shipped and cancellation cannot be guaranteed

11. Refused Deliveries

• Shipping costs will be deducted from the refund
• Restocking fees may apply

12. Chargebacks

Unauthorized chargebacks may result in account restrictions.

13. Limitation of Liability

• No liability for improper installation or misuse
• No responsibility for labor or reinstallation costs
• No coverage for indirect or consequential damages